Policies

 AWC Centre affirms its commitment to human rights, and in particular to the principle that every member of the Glendon/York University community has a right to equitable treatment, without harassment or discrimination on the grounds prohibited by the Ontario Human Rights Code, per example: race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status or disability.

AWC Centre provides short-term individual counselling (a maximum of 6 to 8 sessions per semester) and accessibility services.  Ordinarily, clients requesting or needing long-term treatment are referred to appropriate services off-campus. There is no additional charge for any of the services provided to students at the AWC Centre. 

Description of our counselling service:

In a counselling relationship, the client and counsellor work together to achieve the client’s goals regarding possible means of change or improvement. Counselling helps you come to your own well-considered decisions about courses of action. You will be encouraged to collaborate actively with your counsellor in a process emphasizing your competence, strengths and possibilities rather than your limitations.

While counselling is meant to be a helpful experience, this cannot be guaranteed with regard to either the process involved or the eventual outcome. It is not uncommon for clients to experience increased symptoms or emotional discomfort before any potential improvement. However, the potential benefits of counselling include changes in problematic behaviour, the removal or reduction of symptoms; improvements in self-esteem and overall mood; problem resolution; improvements in one’s ability to perform academically; or positive change in personal relationships, depending on the nature of the difficulties addressed.

Accessibility Services provide support and resources to students with learning, mental health, physical, sensory and medical disabilities and consultation to the university community on related matters. Registration with the accessibility services is voluntary, and students are free to withdraw at any time.

AWC centre tries to meet the needs of all clients. To accommodate many students, we must ensure that every available space is used. Therefore, please keep your appointments as scheduled. If you can not attend, please notify us at least 24 hours in advance.

We have a maximum waiting period of 15 minutes past your scheduled appointment time. After this grace period, you may be asked to reschedule.

Unless warranted by exceptional circumstances, if you miss two (2) appointments without notifying us at least 24 hours in advance, you may not be allowed to book an appointment for the rest of the academic term. Clients cancelling repeatedly may also be refused additional service. AWC centre reserves the right to make decisions about services on a case-by-case basis.

Email is not a confidential form of communication, and therefore, AWC centre does not conduct counselling by email and discourages the use of email communication between clients and counselling and accessibility staff. Counselling Services practitioners do not accept invitations from clients to participate in their online social networks, nor do they invite clients to participate in their online social networks.

Please Note:

We can only provide petition or deferral letters to students who have been seen on an ongoing basis during the time they were experiencing difficulties.

Counselling and Accessibility Services practitioners cannot provide letters of reference for students unless they have supervised the student in a work, volunteer or academic capacity.

All information disclosed within sessions is confidential and may not be revealed to anyone outside the AWC centre without your written consent, except in rare circumstances as follows:

  • Where there is reasonable suspicion of abuse of children.
  • Where you are in serious and imminent danger of hurting yourself or another person, we may need to reveal enough information to an appropriate third party to help you.
  • The court may subpoena your records if you are involved in a legal proceeding.
  • If you reveal to us that you have been sexually abused by a health care provider who is covered by the Regulated Health Professions Act (e.g. physicians, psychologists). In this case, we are required by law to report the name of the offending member to their governing body, although we will not reveal your name unless we receive written permission from you. It should be noted that the current legal definition of sexual abuse includes both touching of a sexual nature and demeaning remarks of a sexual nature.
  • If one of the other counsellors within the office has some special expertise relating to your concerns, we may, from time to time, consult with that person if we feel it will be helpful for you. In addition, the interns are required to discuss the people they see with their supervisor.

Should you have any questions, concerns or suggestions regarding the information provided above or any other aspects of the counselling process, feel free to discuss them with your counsellor at any time. You may also ask to meet your counsellor’s supervisor at any time.