FAQ

Usually, when you are unable to add a course, the error message will tell you why. If the error message says: 

• That the course is full

• • Unfortunately, the course is not currently available for enrolment. You will need to find another course.

• That the seats in the course are reserved or restricted

• • You need to contact the department for permission to enrol. Follow the link in the error message to access the Course Contact Directory. If you are granted permission, try adding the course again.

• That there is an advising requirement on your account  

• • You will need to contact Academic Services 

• That you do not have an active session 

• • Make sure you are enrolling in the correct session within the correct dates/times. You can find your personal enrollment date and time here. 

• • Still can’t enroll? You will need to contact Academic Services 

• That there is a financial block on your account. 

• • You will need to contact the Glendon Student Financial Services Office 

• You have an outstanding admission condition that is blocking enrolment. 

• • Check the Required Documents section on the MyFile website 
  • Submit any outstanding documents to the admissions office 
  • Contact the appropriate office with any questions:
    • Domestic Applicants: liaison@glendon.yorku.ca 
    • International Applicants: international@glendon.yorku.ca 

You can download a free official letter from the Registrar’s website if: 

• You are enrolled in a full-time course load (i.e., at least 9 credits in Fall and 9 credits in Winter). 
• This is your first year with us, you have enrolled in courses, and you have paid your $300 registration deposit.
  

The free online letter is not available if: 

• You are in the ConEd (concurrent education, BEd) program; or  

• You are registered with Accessibility Services and have opted to take 12 credits this year. (The letter will state that you are a part-time student) 

In either of these cases, you will need to fill out and submit a Letter Request Form to our office, either in person (C105) or through email (acadservices@glendon.yorku.ca). Don’t worry, it’s still free! It will just take a bit longer to create the letter for you. Please allow a maximum of five business days for processing. 

If you need a custom letter, (you need us to include details that are not available in the standard confirmation letter), you will need to submit a Letter Request Form to our office and pay a $25 processing fee. This fee is payable by debit, credit, or cash. Credit can also be accepted over Zoom or by phone (416-487-6715). Please allow allow up to five business days for processing.

If you have already received your diploma, you can submit a Letter Request Form to our office and pay a $25 processing fee. This fee is payable by debit, credit, or cash. Credit can also be accepted over Zoom or by phone (416-487-6715). Please allow a maximum of five business days for processing. 

If you have not yet received your diploma: 

• Have you already received an email confirming your eligibility to graduate? If so, you can proceed with the request. 
• Have you already applied to graduate? If so, please wait for an email confirming your eligibility before submitting the request. 
• If you have not yet applied to graduate, you will need to wait until the application is open, submit your request to graduate first, then submit the letter request once your eligibility has been confirmed. 

Your first stop should always be the Academic Calendar which is the official source for your program requirements. It outlines all the requirements that you need to fulfil in order to graduate.  

You need to follow the program requirements from the year in which you began your program. If you add a second major or a minor, follow the requirements from the year you declared your new program. This is because programs are dynamic and always evolving, so requirements can and do vary from year to year within programs. 

Example: 

Your first year was in 2018-2019, majoring in International Studies.  In your third year, 2020-2021, you added a history minor.  The calendars you would need to use are: 

1. 2018-19 for your major requirements in International Studies 
2. 2020-21 for your minor requirements in history 

You can find both current and previous Academic Calendars through the York website.  

Not sure how to break this down into three or four or more years? Book an appointment with an Academic Advisor and we’d be happy to help! 

We also have year level-specific tools to help you understand your Academic Calendar. 

For first years: 

• Check out our New Students Website for important information and the First Year Enrolment Instructions Document 

For second years: 

• Check out our Continuing Students Website for important information and the Enrollment Planning Worksheet 

For third years: 

• Order a progress report. Students are allowed one progress report per academic year. If you have already received your progress report within the last 12 months, book an appointment with an Academic Advisor and we can use this document to discuss your upcoming enrollments. 

For fourth years: 

• Apply to graduate. This is the best way to confirm if you are eligible to graduate and is mandatory!  

Check out our New Students Website for important information and the First Year Enrolment Instructions Document. If you have additional questions after reviewing this website, please send us an email or book an appointment with an Academic Advisor.      

Check out our Continuing Students Website for important information and the Enrollment Planning Worksheet. If you have additional questions after reviewing this website, please send us an email or book an appointment with an Academic Advisor.

Order a progress report. Students are allowed one progress report per academic year. If you have already received your progress report within the last 12 months, book an appointment with an Academic Advisor and we can use this document to discuss your upcoming enrollments.

If you want to make a change to your current program, follow these three simple steps: 

1. Check the newest version of the Academic Calendar for the program you are interested in to familiarize yourself with your new requirements. 
2. Submit the online request to officially change your program. 
3. Order a progress report for that program. We will send you an updated report indicating your remaining requirements for your new program. 

Deciding between two possible programs? Not sure if you have the space to add a minor? No worries! Book an appointment with an Academic Advisor prior to requesting a program change to discuss your options. 

You need to submit an application to graduate once you are enrolled in your final semester of courses.  

Graduation is not automatic!  

Once we receive your request, we will create an audit of your degree and email you to confirm your eligibility or outstanding requirements. Remember that you need to maintain your minimum GPA requirement to graduate as well! Please note that there is a separate application required to attend the convocation ceremony. 

If your final semester of courses is Summer, the application to graduate becomes available in May. The convocation ceremony is hosted at the Keele campus in October. 

If your final semester of courses is Fall, the application to graduate becomes available in August. There is no convocation ceremony for this graduation. You can pick up your diploma from the Bennet Centre in February. You can also contact the convocation office (convo@yorku.ca) to ask about attending the convocation ceremony at Glendon in June. 

If your final semester of courses is Winter, the application to graduate becomes available in November. The convocation ceremony is hosted at Glendon in June. 

The Registrar’s Office keeps all application deadlines up to date on their graduation website, but we recommend applying early to confirm your eligibility before course deadlines. 

Academic deadlines can be found through the Important Dates page on the York University website. It highlights all academic deadlines and university closures as well as some financial deadlines. If you have any questions about these deadlines, we suggest you email our office (acadservices@glendon.yorku.ca) or stop by the counter in person or on Zoom during our office hours. 

Financial deadlines can be found through the Refund Table on the York University website. Please note that the academic deadline to drop a course and the financial deadline for receiving a refund for dropping a course are different and are found on two different websites. The deadline to receive a full refund for a dropped course is usually within the first week of that class. For more information on refunds and other financial inquiries, check out the Student Financial Services FAQ page. 

Our advising team is here to support your academic success by providing information on degree requirements, course planning, grades and academic status. You can book an appointment with an Academic Advisor here. 

Even if you aren’t sure if you question is an academic one, ask anyway! If we can’t answer your question, we’ll find someone who can. 

The first thing you should do is talk to your professor. They can give you a more specific idea of your grade in the class. If you are expecting anything below a grade of C, we suggest that you book an appointment with an Academic Advisor who can look at your specific case and let you know what options are available to you. 

We suggest that you book an appointment with an Academic Advisor who can look at your specific case and let you know what options are available to you. 

In the case of extenuating circumstances, an Academic Petition may be one such option. Petitions must be submitted promptly so speak with an Academic Advisor as soon as possible. For a petition to drop a course retroactively, “promptly” specifically means within 30 days of the last day of classes of said course.  

For information on financial petitions, contact the Glendon Student Financial Services 

Continuing students who are already enrolled at Glendon for the year can choose to take an elective course at the 1000 or 2000 level at another institution. To do so, you need a Letter of Permission. Please review the letter of permission policy in advance of submitting your request to make sure it will be eligible for approval.  

To complete a letter of permission, you must: 

1. Submit the Letter of Permission form and pay the $50 processing fee. This fee is payable by debit, credit, or cash. Credit can also be accepted over Zoom or by phone (416-487-6715). Please allow a maximum of five business days for processing. 
2. Enroll with your host institution offering the course and pay tuition fees to them. If you receive OSAP or other federal funding, please contact the Glendon Student Financial Services funding to update your file details. 
3. Once you have completed the course, request an official transcript to be sent directly from the host institution to Academic Services. 

Once we receive the transcript, we will contact you with a confirmation of your credit transfer if applicable. Please note that only the credits will transfer. The course will not be added to your York transcript, nor will the grade be added to your York GPA. You will need to retain a second copy of the transcript for your own records for this reason. 

Email us a copy of your transcript for initial review to confirm whether or not your previous course is eligible for transfer credit. You can find more information about eligibility on the York Senate Website. 

If eligible, you will need to  

1. Submit the Letter of Permission form and pay the $50 processing fee. This fee is payable by debit, credit, or cash. Credit can also be accepted over Zoom or by phone (416-487-6715). Please allow a maximum of five business days for processing. 
2. Request an official transcript to be sent directly from the host institution to Academic Services. 

Once we receive the transcript, we will contact you with a confirmation of your credit transfer if applicable. Please note that only the credits will transfer. The course will not be added to your York transcript, nor will the grade be added to your York GPA. You will need to retain a second copy of the transcript for your own records for this reason. 

There are no formal processes for requesting time off from your studies at York. If you are an international student, you must contact York International before making this decision to confirm any required documents as it may impact your VISA and/or study permit. If you are receiving OSAP or other funding, please contact the Glendon Student Financial Services office for more information on how this will affect your funding/repayment. 

When deciding to take time away from studies, make sure that you are not enrolled in any unfinished courses and that you have paid off any outstanding fees. Also make sure to visit the York Important Dates and Refund Tables before dropping any current courses. You can confirm that courses have been dropped by emailing acadservices@glendon.yorku.ca and that your fees have been paid by contacting finance@glendon.yorku.ca. 

Once you are ready to return to studies, send us an email and we can guide you through the process of returning.  

If you return after one year, you can simply request to reactivate your student file and continue your program where you left off, so long as you left in good academic standing.  

If you return after 18 months or more, you will need to reapply through the admissions office. 

When you are ready to return to your studies, send us an email and we can guide you through the process of coming back. 

Congratulations! You’ve almost completed your degree. Make sure to keep up your grades as your eligibility is contingent on you completing your current courses and maintaining your GPA. Please let us know immediately of any changes as it may affect your eligibility to graduate. 

Make sure you have paid off any outstanding fees as you will not be eligible to receive your diploma if you have any debt to the university. You can contact the Glendon Student Financial Services Office if you have any questions. 

The Convocation Office should contact you shortly regarding next steps, including: 

• Ceremony RSVP 
• Regalia 
• Graduation photos 

For more information about convocation ceremonies, contact convo@yorku.ca. 

For diploma inquiries, contact diplomas@yorku.ca.  

Transcripts are available through the Registrar’s Office for a fee. They offer Official and Unofficial transcripts. If you have any questions about your request, please contact transcpt@yorku.ca. 

• For Fall (F Term) courses, your grades should be posted by early January. Note, there is no academic decision generated for the Fall Term. If any of your F Term grades are below a C+, book an appointment with an Academic Advisor to discuss your options for the Winter Term.
• For Winter (W Term) and Full Year (Y Term) courses, your grades should be posted by early May. Your Fall/Winter academic decision, encompassing F, W and Y Term grades, should also be posted by early May. If your Academic Decision says Continue or Proceed, you have met your minimum GPA requirement and are eligible to continue your studies. If your Academic Decision says anything else, please book an appointment with an Academic Advisor to discuss your previous grades and options for continuing your studies.
• For Summer courses, your grades and academic decision should be posted by early September. If your Academic Decision says Continue or Proceed, you have met your minimum GPA requirement and are eligible to continue your studies. If your Academic Decision says anything else, please book an appointment with an Academic Advisor to discuss your previous grades and options for continuing your studies. 

The usual minimum grade required to pass an individual class is a D (50-54%), though some courses require higher minimum grades to continue, such as FSL, PSYC, and FRAN. A grade of E (40-49%) is not a passing grade.

The minimum GPA required per academic session to continue your studies in good academic standing is a 5.0 (C+) for the Honours degree, or a 4.0 (C) for the Ordinary degree. If you are worried that your grade in a particular course is dropping below a C/C+, please talk to your professor and book an appointment with an Academic Advisor to discuss your options. 

1. You have repeated a course – the previous attempt now no longer counts towards your credits or GPA but will remain visible on your transcript, with a grade of NCR.
2. Your Academic Decision is Failed to Gain Standing. If this is the case, please book an appointment with an Academic Advisor to discuss your academic standing and options for continuing your studies. 

All Glendon students need to take a certain number of credits in French and in English to graduate. The specific number of credits depends on the degree type you would like to pursue. There are 3 categories – Flexible Language Option, Bilingual BA/BSc and iBA/iBSc 

Flexible Language Option 

• Graduation requirement: 

• • 6 credits of FSL at your placement level as determined by the French as a Second Language Placement Test. 

• • Note: not all Glendon programs are eligible for the Flexible Language Option. Check the policy here to see if your program qualifies and, if so, to download the change request form. 

Bilingual BA/BSc 

• Graduation requirement:  6 credits in French and 6 credits in English as follows:

• • 6 credits in French, chosen from the following options:
    • FSL at the 2000 level or higher (if your dominant language is not French)
    • FRAN at the 2000 level or higher
    • discipline courses taught in French at Glendon with submission of the Bilingual Requirement Form.  
  • 6 credits in English, chosen from the following options:
    • ENSL at the 2000 level or higher (if your dominant language is not English)
    • discipline courses taught in English at Glendon. 

• To know what level of FSL to start with, you need to write the French as a Second Language Placement Test, unless you are planning to major/minor in French Studies which has its own test: French for Major-Minor (Anglophone Stream – FRAN). Locate your placement level below to know how many FSL/FRAN courses you need to take to reach the graduation requirement. 

• • For French as a Second Language: 

• • • GL/FSL 1001 3.00 
    • GL/FSL 1110 3.00 
    • GL/FSL 1120 3.00 

• • • GL/FSL 1210 3.00 
    • GL/FSL 1220 3.00 
    • Graduation Requirement: GL/FSL 2000 3.00 and GL/FSL 2100 3.00 

• • For French Studies: 

• • • GL/FRAN 1820 3.00 

• • • GL/FRAN 1825 3.00 or GL/FRAN 1325 3.00 
    • GL/FRAN 1830 3.00 or GL/FRAN 1330 3.00 
    • GL/FRAN 1835 3.00 
    • Graduation Requirement: GL/FRAN 2810 6.00 

Bilingual iBA/iBSc 

• Graduation requirement: 18 credits in French and 18 credits in English as follows:

• • 18 credits in French, chosen from the following options: 

• • • FSL at the 2000 level or higher (if your dominant language is not French)
    • FRAN at the 2000 level or higher
    • discipline courses taught in French at Glendon with submission of the Bilingual Requirement Form.  
    • Credits completed in French while on exchange. *Note: at least 6 credits of the 18 must be completed with GL courses

• • 18 credits in English, chosen from the following options: 

• • • ENSL at the 2000 level or higher (if your dominant language is not English)
    • 6 credits of discipline courses taught in English at Glendon. 
    • Credits completed in English while on exchange. *Note: at least 6 credits of the 18 must be completed with GL courses

To obtain a bilingual degree, you must complete 6 credits in FSL at the 2000 level or 6 credits of discipline courses taught in French and 6 credits of discipline courses taught in English at Glendon before graduation.  

To obtain a bilingual certificate, you must complete 18 credits in French (FSL at the 2000 level or higher and/or discipline courses taught in French) and 18 credits in English, all with minimum grades of C. At least 6 credits in French and 6 credits in English must be completed at Glendon. There is no application process or additional fee to obtain this certificate. It is automatically awarded at graduation in addition to the bilingual degree if the above conditions are met. 

Remember, obtaining a bilingual degree does not guarantee a bilingual certificate. 

The Glendon progress report request is different from the main York progress report request. Make sure you are submitting your request here. Progress reports are created by our Academic Advisors manually and are sent by email within two weeks of receiving the request. If two weeks have already passed, please contact us to confirm we have received your request. During peak periods (September, January, and March), please anticipate longer than usual wait times.  

If you have already received a progress report within the last 12 months, you do not need to order a new one. If you have any questions about your schedule or remaining requirements, please let us know and we would be happy to help! 

Contact Accessibility, Well-Being and Counselling for more information/to book an appointment. 

Call: 416-736-5297  

Email: counselling@glendon.yorku.ca 

In person: Student Success Centre, B108 (located in the breezeway) 
Monday to Friday 9:00 AM – 4:00 PM 

Closed daily from 12:00 pm to 1:00 pm for lunch 

Yes! Glendon offers a limited number of free, professional counselling sessions to students. Contact Accessibility, Well-Being and Counselling for more information/to book an appointment. 

Call: 416-736-5297  

Email: schw@yorku.ca  

In person: Glendon Student Success Centre, B108 (located in the breezeway) 
Monday to Friday 9:00 AM – 4:00 PM 

Closed daily from 12:00 pm to 1:00 pm for lunch 

Virtual appointments also available. 

Need immediate/after hours assistance?  

Keep.meSafe 
Connect via phone, the app or on the website 
Toll-free: 1-844-451-9700 (Canada & USA) or 1-416-380-6578 (international). 

Good2Talk 
Connect via phone, text or FB Messenger in Ontario 
1-866-925-5454 

In Case of Emergency 
In the event that you perceive or witness an immediate concern to your safety or the safety of others, call 911 and campus security. 

Glendon Campus Security 
416-487-6808 
The Glendon Student Security Escort Service (free walking or driving escorts from 6 p.m. to 2 a.m. daily), is available to ensure your safety, no matter where you want to go on campus. 

Call: 416 487 6806 

Email: glendonparking@yorku.ca 

In Person: Greenhouse (close to Hilliard Residence) 

Monday to Friday 8:45 AM – 4:15 PM 

Closed daily from 12:00 pm to 1:00 pm for lunch 

For quick answers to commonly asked questions, check out the Glendon Student Financial Services FAQ page. 

Can’t find what you’re looking for? Need more details about your specific case?  

Call: 416 487 6701 

Email: finance@glendon.yorku.ca 

In Person: C105 (past the breezeway) 

Monday to Friday 10:00 AM – 4:00 PM 

Closed daily from 12:30 pm to 1:30 pm for lunch 

Virtual drop-ins also available 

The Glendon Career Development Centre hosts workshops and individual appointments to help guide you through career options and skill development. Also check out What Can I Do With My Degree? on the York Career Centre website. 

Email: cdc@glendon.yorku.ca 

In Person: A224 (located on the second floor of the Centre of Excellence) 

Monday to Friday 8:30 AM – 4:30 PM 

You can find a full list of the Glendon clubs here. As a York student, you also have access to all of the clubs at the Keele campus.  

Questions? 

Call: 416 736 2100 x6720 

Email: studentaffairs@glendon.yorku.ca 

In person: Glendon Student Success Centre, B108 (located in the breezeway) 
Monday to Friday 8:30 AM – 4:30 PM 

Call: 416 487 6710 

In Person: A118 (located in the Centre of Excellence by the Tim Hortons) 

Monday to Friday 10:00 AM – 4:00 PM 

Closed daily from 12:30 pm to 1:30 pm for lunch 

Domestic Applicants: liaison@glendon.yorku.ca 

International Applicants: international@glendon.yorku.ca 

Website: https://www.yorku.ca/glendon/futurestudents/