Keele Students 

I have a question regarding my account

  • The Glendon Student Financial Services office is solely focused on students attending a program at the Glendon Campus of York University. Please contact the Bennett Centre at rscheck@yorku.ca. 

What is the registration deposit?

  • The $300 registration deposit is used to confirm your spot in the classes you have enrolled in. The amount is applied to the balance of your tuition fees and is therefore not an additional fee. For more details on the registration deposit, please visit our page here.

How can I pay the registration deposit?

  • From a Canadian bank account, you can pay online, over the phone or in-person at your bank’s local branch. You may need to contact your financial institution in order to set up your bank account for telephone or online banking if it is not already. The company name/payee is York University, and the account number is your 9-digit York student number. Payments from a Canadian Bank Account take about 1-3 business days to be processed. 
  • From a foreign bank account, you may use Western Union or CIBC International Student Pay which offer secure payment platforms. These websites are already set up to make a payment directly to York University. They allow you to make a bank transfer from your local non-Canadian bank account to your student account. The account number is your 9-digit York student number. Payments from a bank outside of Canada take about 1-3 weeks to be processed.          
    • Please follow the steps from the following link for Western Union here. 
    • CIBC International Student Pay allows you to make payments by wire transfer, or with your bank card/credit card.   
  • NEW! You can now convert Aeroplan® Miles to tuition funds through HigherEdPoints.com. 35,000 Aeroplan® Miles can be converted into $250 worth of credits toward your fees. For more information, including how your family members can donate their points, and to set up an account, please visit HigherEdPoints.com.

When do I have to pay the registration deposit?

  • Please visit our page for the deadlines to pay the registration deposit. 

I missed the deadline to pay the registration deposit, what should I do?

What happens if I don’t pay the registration deposit?

  • You will be de-enrolled from your courses. 

Can I pay the registration deposit with my OSAP funding or scholarship?

  • No, the registration deposit is required for your OSAP funding to be released. Your OSAP funding will not be confirmed and released if you are not registered as active.  
  • Your scholarship (where applicable) will be applied to your student account 2-4 weeks after paying your registration deposit. 

Do I have to pay the registration deposit if I am a continuing student?

  • No, the registration deposit is only for newly admitted students.  

What is the Student Financial Profile (SFP)?

  • The Student Financial Profile is the online application form used to apply for university support. By submitting the profile, your application is automatically considered for all eligible scholarships, bursaries, awards, and on-campus employment programs. 

Where do I access the Student Financial Profile (SFP)?

When should I submit a Student Financial Profile (SFP)?

  • You should submit it for every academic period (ex: Fall/Winter, Summer). 

I would like to upload documents (e.g., reference) for an award.

  • Please submit the documents to the Bursary Office at bursary@yorku.ca. When emailing them, make sure to include your student number, your full name, and the awards that you are applying for. 

How do I get a refund?

  • If your current balance is negative, you can request a refund here. 
  • If your current balance is positive, you owe the school an amount. Refund requests will not be approved. Instead, any amounts owed to you will be applied to your balance.
    • In rare cases where a hardship bursary or a special award is granted, it may be possible for our office to request the refund on your behalf. 

    Can I get the money in my bank account instead of receiving a cheque?

    • Yes, if you have created/updated your banking information, the refund will automatically go to your bank account. 
    • You can register your banking information here before you request a refund in order to receive the money directly to your bank account by Electronic Fund Transfer (EFT). 

    When will I get my refund?

    • Refunds are processed within 3 weeks of the request. Once you see the refund in your student account, it takes about a week for the funds to be sent to your personal bank account. 

    I do not have a Canadian bank account

    I have an inquiry regarding the health plans

      I have questions/concerns regarding the YU-card

      • Please visit the YU-card page or contact yucard@yorku.ca for any inquiries.  
      • Our office does not oversee any matters related to the YU-card (including meal plans and flex dollars). 

      When are the fees due?

      • Fall fees are due by September 10th and the Winter fees are due by January 10th. For year-long courses (Y), the first half of the fees is due on September 10th, and the second half on January 10th.
        • OSAP applicants who apply prior to June 30th will have due dates of October 10th and February 10th respectively. You can submit the application before enrolling in your courses and indicate the course load you will be taking.
      • Summer fees are due by May 10th
      • The fees for the YFS Health & Dental Plan and UHIP are due by September 10th. 

          How do I pay for my fees?

          • From a Canadian bank account, you can pay online, over the phone or in-person at your bank’s local branch.  You may need to contact your financial institution in order to set up your bank account for telephone or online banking if it is not already. The company name/payee is York University, and the account number is your 9-digit York student number. Payments from a Canadian Bank Account take about 1-3 business days to be processed. 
          • From a foreign bank account, you may use Western Union or CIBC International Student Pay which offer secure payment platforms. These websites are already set up to make a payment directly to York University. These sites allow you to make a bank transfer from your local non-Canadian bank account to your student account. The account number is your 9-digit York student number. Payments from a bank outside of Canada take about 1-3 weeks to be processed.
            • Please follow the steps from the following link for Western Union here.
            • CIBC International Student Pay allows you to make payments by wire transfer, or with your bank card/credit card.
          • NEW! You can now convert Aeroplan® Miles to tuition funds through HigherEdPoints.com. 35,000 Aeroplan® Miles can be converted into $250 worth of credits toward your fees. For more information, including how your family members can donate their points, and to set up an account, please visit HigherEdPoints.com. 

            How much do I need to pay?

            • You will find your minimum payment due for the following month in your student account by clicking “VIEW MONTLHY STATMENTS” then, on the most recent statement. 

            What happens if I do not pay my fees on time?

            • Interest fees of 1% get charged to your student account on the 18th of the month if the minimum payment is not received. 

            Will I still be charged interest if I am receiving OSAP?

            • Yes, the interest fees apply for all students who are in arrears.

            Are there any penalties if I drop a course?

            I was charged with international fees but I am a domestic student.

            My child is attending Glendon, can you give me information about their account (e.g., amount owing)?

            • No, we are not authorised to share any details on a student’s account unless the student has completed a Third Party Access Form which clearly identifies the third party in question.  Verification questions will be asked to confirm the identity of said third party.  
            • Please have your child contact our office for any financial inquiries. 

            How much do I need to pay?

            • You will find your minimum payment due for the following month in your student account by clicking “VIEW MONTLHY STATMENTS” then, on the most recent statement. 

            Why is there a financial block on my account?

            • Generally, a block is placed on your account if you have an overdue balance of more than $1,500 for domestic students, or $3,500 for international students at any point following a payment due date. A general list of payment due dates can be found here, under the ‘payment due dates’ section. 

            What happens if I have a financial block?

            • You will be blocked from adding new courses, changing sections, or exchanging one course for another. However, you will still be able to drop courses.  
            • You will also be blocked from requesting a transcript and will not be able to receive your diploma upon graduating. 

            I need to enrol in my courses, but I have a financial block.

            • In order to remove the block, you must make a payment to reduce your amount owing to less than $1,500 for domestic students, or $3,500 for international students. Your block will be automatically lifted the day after your payment appears on your Student Account.
              • This does not apply for students whose accounts have been referred to either internal or external collection agencies. 

              I am on internal/external collections. I have debts towards the University.

              I made a payment, but I don’t see it in my student account.

              Payments from a Canadian bank account take about 1-3 business days to be processed. Payments from a bank outside of Canada take about 1-3 weeks. 

              I dropped/added a course, but I don’t see it in my student account.

              • It usually takes 24 hours for the courses to show in your student account’s transaction page. In the meantime, feel free to check your timetable to confirm whether the courses have been successfully dropped/added.

              Why did I get charged after dropping a course?

              • You will be charged a certain percentage of the course fee if the course is dropped after the full refund deadline. Please visit the course refund deadlines table for more information. 

              OSAP 

              Am I eligible for OSAP funding?

              • Please visit our OSAP eligibility criteria page. 

              How do I calculate my course load?

              • You can calculate your course load using this calculator. 
              • Please note that your application will not be processed if there is a discrepancy between the course load you have indicated on your OSAP application and the course load that you are currently enrolled in.  

              When will my OSAP application and documents be processed?

              • The processing time for OSAP applications and documents can take between to 6 to 8 weeks.

              Am I considered full-time?

              • To be considered full-time, students without a permanent disability must take at least 9 credits per term. 
              • Students with a permanent disability must take at least 6 credits per term. 

              I want to change my status to a student having a disability. How do I indicate it on my OSAP application?

              • OSAP’s definition for a permanent disability is a functional limitation that is caused by a physical or mental impairment which restricts the ability of a person to perform the daily activities necessary to participate in studies at a postsecondary level or in the workforce and is expected to remain for the person’s expected life”.   
              • You need to consult with your physician. If they believe your situation qualifies for that definition of a permanent disability, you would need to complete the following:
                • Go into your OSAP profile and request a change to your disability status.
                • Complete the disability verification form with your physician. They need to indicate if it’s a permanent or a temporary disability.
              • Instructions on how to upload the document can be found on the following website. When the form is processed, you will get an update from OSAP informing you whether you are considered a student with a permanent disability or not.
              • The processing time is usually 8 weeks, similarly to any OSAP document. 

                When should I apply to OSAP?

                • The recommended deadline to submit the Fall/Winter OSAP application is June 30th. You can submit the application before enrolling in your courses and indicate the course load you will be taking. That way, your Fall fees will be due on October 10th instead of the university’s deadline of September 10th. Similarly, your Winter fees will be due on February 10th instead of the university’s deadline of January 10th. And this, before interest fees are charged. 
                • Please visit our OSAP deadlines page. 

                I dropped/added a course during the academic year.

                • You need to submit a Change Request form indicating your current number of credits and contact our office as soon as possible.

                The program on my application is incorrect

                • You need to submit a Change Request form indicating your current program.

                My income changed during the academic year

                How do I upload a required document to my OSAP account?

                • Instructions on how to upload a document can be found here.

                How do I upload an optional document (e.g., Change Request form) to my OSAP account?

                • Instructions on how to upload an optional document can be found here.

                I am unable to submit a form on my OSAP account.

                • You can email us the form at finance@glendon.yorku.ca and we will upload it on your behalf. Make sure to sign the form and to indicate the date 
                • Please include your student number and full name in your email. 

                Why can’t I see documents that your office uploaded on my behalf?

                • Students are able to see the documents uploaded if they upload it directly to their OSAP account. If we upload documents on your behalf, you will not be able to see it on the list of uploaded documents. 

                Do I have to report any scholarships and bursaries that I receive to OSAP?

                • You do have to report any external awards received. 
                • All funding (scholarships, bursaries, and awards, etc.) received by York University will be reported to OSAP and may have an impact on your OSAP entitlement. York University regularly provides updated funding information to the Ministry of Colleges and Universities.
                • The MyAwards Summary tool shows a list of the scholarships, awards and bursaries you received from York University for the current year. It additionally shows whether you need to report them to OSAP. Look at the column titled “Should this be reported to OSAP?” 
                  • “No” means you do not report the award on your OSAP application. Instead, York University reports the award information (name, amount, date issued) to OSAP for you.
                  • “Yes” means you do need to report the award on your OSAP application. If you received the award after you submitted your OSAP application, then use the Income Change Request Form to report these funds. 
                • Students who are employed in Work/Study positions (Work/Study, RAY, CLAY or YES) are required to report this income on their OSAP applications. 

                      Why won’t my OSAP funds cover my full tuition?

                      • Your OSAP funds are assessed based on your course load, your income, your parents’ income, and your spouse’s income. In addition, OSAP takes into consideration your living situation (whether you live alone or with your parents), the scholarships/bursaries/awards you have received, and the number of dependents you have.  
                      • OSAP does not always cover your full tuition, so it is important to budget accordingly. If there is a difference between your OSAP funds and your minimum payment due, you are responsible for covering this difference. 
                      • Please note that our office has no control over your OSAP funding calculation.

                      Why do I get less money during the winter term?

                      • In the fall/winter session, OSAP aid is released in two installments: one in September (60% of funds) and one in January (40% of funds). Some of the extra funding received in the Fall should be budgeted and kept for the Winter term. Students who apply for OSAP aid only for one term of the fall/winter session receive only one installment, at the start of that term. Please visit our page for more information.

                      Can I get funding for my summer courses?

                      How do I have to pay back my loans?

                      • OSAP loan borrowers are not required to make loan payments for the first six months after leaving their post-secondary studies. These six months are known as the grace period. When the grace period ends, your OSAP loans become repayable. 
                      • For example, if you were to finish full-time studies in April, then your six-month grace period would conclude on October 31 of that year and loan payments would begin in November. 
                      • During the grace period interest will accumulate on your Canada Student Loan, but not on your Ontario student loan. 
                      • When your studies end, you must arrange to make repayments of OSAP loan aid. Read more about loan repayment and relief on the Government of Ontario website.
                      • Please note that our office does not oversee any matters related to loan repayments. Any questions regarding loan repayments can be directed to the National Student Loans Service Centre (NSLSC) at 1-888-815-4514. 

                        Where can I find my tax forms?

                        You can find your tax forms here. 

                        What is the difference between T4, T4A, and T2202 forms?

                        • T4: If you have been employed on campus (e.g., Work/Study position), you will be able to find your T4 form here. If you have any questions, please contact Human Resources as our office does not oversee any matters related to the T4 form. 
                        • T4A: If you have received bursaries, scholarships, awards and prizes from York University between January 1 to December 31, they will be indicated on the T4A form. 
                        • T2202: It is an income tax receipt for tuition. 
                          • The total amount of tuition and fees paid may not necessarily correspond to your T2202 because not all tuition and fees are tax deductible. 
                          • T2202 tax forms are issued for tuition paid in respect of the calendar year (January to December). If tuition has not been paid, the reporting of those unpaid amounts on your T2202 will be delayed. 
                              • T2202 tax forms are generated based on your enrollment year. E.g., If you were last enrolled in 2020, you will find your updated 2020 tax form under “2020” which includes the amount paid after the respective academic year.  

                          Out-of-province government aid (e.g., AFE, SAP)

                          Can you fill out a government financial aid form or confirmation from my home province?

                          • Yes, you can send us the form at finance@glendon.yorku.ca 
                          • Please indicate your student number and you full name when emailing us. 
                          • For the form 1121 (Québec), make sure to include your permanent code when emailing us. 

                            RESP

                            I need a form to be filled out for my RESP.

                            • You can send us the form at finance@glendon.yorku.ca or come in person. We will send you the form in 5-10 business days.

                            I need a letter to have my RESP funds released.

                            • You can download a letter online here. 
                            • If you are registered with the Faculty of Education, please email us at finance@glendon.yorku.ca requesting a letter.

                            Letter Request 

                            I need a detailed letter confirming my enrolment and tuition fees.

                            • Please complete this form. The letter costs $25. As soon as we receive your form, you will be contacted for a Zoom call to process the payment by credit card (VISA or Master Card). You can also pay in person.

                            Scholarship Cheque 

                            I have a scholarship cheque. Can I email it to you?

                            • No, you can either come in person and drop it off or mail it to us. Please let us know if the amount is in USD or CAD. 
                            • Our Address: 

                            Student Financial Services
                            Glendon Campus, York University
                            York Hall C138
                            2275 Bayview Avenue
                            Toronto, Ontario M4N 3M6 

                            When will I be able to see the scholarship cheque in my student account?

                            • Please allow 2-3 weeks after the reception of the cheque.  

                            Emails

                            Why aren’t you replying to my emails?

                            • We are committed to responding to your message within four business days.
                            • Please ensure that you do not send multiple emails in one thread as this causes delays, since the newer message makes the initial one go back to the bottom of the list.
                            • When emailing us, please indicate your student number and full name. 

                              Is there another way to contact your office?

                              • Please visit our “Contact Us” page.